Privacy Policy

1. Introduction

Makola AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our vocal commerce platform and related services.

2. Information We Collect

Account Information

Phone number, business name, market location, and mobile money number provided during registration.

Vocal Data

As a voice-driven platform, we process audio streams to identify product names, quantities, and transaction intent. These are processed in real-time. We do not store raw audio recordings beyond the duration required for processing unless explicitly authorized for model training.

Camera Data

When you use the inventory scanner feature, camera access is used to capture product images for your inventory. Images are processed for inventory management purposes only.

Location Data

With your permission, we collect your location to associate your business with a market area and provide location-relevant services and analytics.

Transaction Data

We collect data related to your sales, including product details, pricing, and timing, to provide you with inventory management and analytics.

3. Device Permissions

Our app requests the following device permissions:

• Microphone (RECORD_AUDIO): Required for the voice-based order listening feature, which is the core functionality of the app.
• Camera: Used for scanning and photographing products for your inventory catalog.
• Location: Used to identify your market area for business setup and analytics.
• Internet: Required for real-time voice processing, payment processing, and data synchronization.

All permissions are requested at the time of use and can be revoked at any time through your device settings.

4. Use of Information

We use the collected information to:

• Provide and maintain the Makola AI vocal commerce service.
• Process Mobile Money (MoMo) transactions via integrated rails.
• Improve our neural engine's accuracy for local dialects (Twi, Ga, Pidgin).
• Generate business intelligence and sales analytics for your stall.

5. Payment Information

Mobile money payments are processed through our third-party payment provider. We do not store your full mobile money credentials. A 0.5% service fee is applied to mobile money transactions, which is charged to the customer.

6. Data Security

We implement industry-standard encryption and security protocols to protect your data. Sales data is stored locally on your device for offline access and synced to our servers when connectivity is available. Our architecture minimizes data exposure by processing information locally whenever possible.

7. Data Sharing

We do not sell your personal information. We may share data only:

• With payment processors to complete mobile money transactions.
• When required by law or legal process.
• In aggregated, anonymized form for service improvement.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and data.
• Withdraw consent for any optional data collection.

9. Children's Privacy

Our app is designed for business vendors and is not intended for use by children under 18. We do not knowingly collect information from children.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@makola.ai.